Legal
Privacy Policy
Sitrak Trucks Newcastle (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and share your personal information, including information collected through our Facebook and Instagram lead generation forms.
1. What information we collect
When you submit an enquiry through our online forms (including Meta/Facebook Instant Forms), we may collect:
- Full name
- Phone number
- Email address
- Truck model of interest
- Intended use of the vehicle
- Purchase timeframe
- Suburb or state
- Preferred contact time
- Whether you are interested in finance options
2. How we use your information
We use the information you provide to:
- Contact you regarding your enquiry
- Provide quotes, pricing, and vehicle availability information
- Follow up on your interest in Sitrak trucks
- Where you have indicated interest in finance, connect you with our finance partner to arrange a quote
3. Sharing your information with third parties
TAFS – The Asset Finance Shop: If you indicate interest in finance options, we will share your contact and enquiry details with TAFS so they can contact you directly to discuss finance arrangements. TAFS will handle any information you provide to them in accordance with their own privacy policy, available at assetfinanceshop.com.au/privacy-policy-tafs-the-asset-finance-shop.
We do not sell your personal information, and we do not share it with any other third party beyond what is described in this policy, except where required by law.
4. How we store your information
Information collected through our lead forms is stored securely in a cloud-based spreadsheet accessible only to authorised Sitrak Trucks Newcastle staff. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
5. Meta (Facebook/Instagram) platforms
When you submit an enquiry via a Facebook or Instagram Instant Form, your information is initially collected and processed by Meta Platforms, Inc. in accordance with Meta’s Data Policy. We then receive your submitted information directly from Meta for the purposes described in this policy.
6. Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
7. Access and correction
You have the right to request access to the personal information we hold about you, and to request correction if it is inaccurate or out of date. To make a request, contact us using the details below.
8. Opting out
You may opt out of further contact from us at any time by contacting us using the details below and asking to be removed from our enquiry records.
9. Contact us
If you have any questions about this policy or how your information is handled, contact:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.